Holiday and Event Lighting FAQ

Do I own the products I pay to have you Install?
-Yes. The initial price you are quoted at the time of your design interaction is for: purchase of the product, installation,
and removal.

Do I need to do anything after the installation?
-No! The installers will have made sure that everything is tested and ready to go according to the agreed upon design.

What about Removal & Storage?
-We will work with your ideal removal timeline. We start January 3rd until we are finished. We will provide storage solutions such as plastic spools for the strand lights and trim flights, custom
storage bags for the artificial greenery (included in the install price) and plastic storage bins for extension cords,
timers, clips, etc.
-You will be required to store them. When we schedule an install date for the following season, just leave the bins and spools out in a secure location, and we will test, and re-install you holiday decorations.

Is it cheaper next season for Re-Installation?
-Yes. The first season you are charged for materials and installation. Year 2 and 3 will have 20% discount of the installation rate.

Does your product come with a warranty? 
-Yes. 3 seasons or 1 total year of use.

How far ahead do I need to schedule an installation?
-Call, or email us anytime to set up a design meeting. We can get you on the calendar as soon as you say, “yes” and will re-verify before arriving.

When do installations begin?
-We begin installations as early September for commercial clients, and October for residential.

Is there an installation minimum?
-Yes, we have minimum installation ticket of $850.

What do need from me on the day of the install?
-Our designer will have gone over this with you. The main thing is a outdoor power source, preferably one with a dedicated 15 amp slot in your breaker box. If you are an existing customer, be sure to leave out your storage bins/bags from last year (or provide access to your storage area). As long as we have what we need, you don’t even need to be home. Other that that, just plug in your timer when you are ready to begin enjoying your holiday lights!

Is there a service policy, and product warranty?
-All of our trim lights, strand lights, and artificial greenery come with a limited 3-year warranty
on condition that Britescape is doing the installation, and removal service. Britescape does not warranty damage
outside of the normal wear and tear of the installed products. The customer assumes the cost and responsibility of
damage caused by wild animals, pets, random acts of nature, and vandalism or breakage due to abuse or neglect.
That said, should anything prove faulty within the first three years, Britescape will replace it for free.

What if I want to leave my lights up?
-If left installed, we guarantee our product and craftsmanship for one year, excluding all
greenery. We will be available 365 days a year for any maintenance or repairs that must take place. Britescape does
not warranty damage outside of the normal wear and tear of the installed products. The customer assumes the cost
and responsibility of damage caused by animals, random acts of nature, and vandalism or breakage due to abuse or
neglect.

Can I rent?
-We do offer rental pricing, but it is term specific and usually better suited for special events and short-term
applications that are less than 30 days. Contact us for details.

What about a change in the installation or design?
-Please let us know if you want to change some or all of the design as soon as possible. You may add onto a design
the day of installation for the cost of the products if our crew happens to have them on the truck (more than likely).
Otherwise, an additional service fee of $50-$150 will likely apply for an extra trip to your location. You may also scale
down your design as long as it doesn’t fall below the $850 installation minimum.

What if there’s a problem with my installation?
-We will be available 365 days a year for any maintenance or repairs that must take place. Call our office at: 206-523-
6964 or email us at holiday@britescape.com

What kinds of products do you offer?
-All of our lights are energy efficient, and long-lasting LED technology. We only use premium commercial grade quality products that allow us to stand by our 3-year warranty (or 2 holiday seasons if you elect to leave them up after the first holiday season, excluding all greenery). We source the vast majority of the products we offer through local distributors, and local vendors.

How durable are these lights?
-We offer only premium commercial grade products to get the best value for our customers, and to save ourselves the headaches involved with replacing them. LED technology is still relatively new and improving every year. Some of these lights have been known to last a decade or more, but it really depends on the weather, and conditions.

Is there a product warranty?
-All of our trim lights, strand lights, and artificial greenery come with a limited 3-year warranty (or one year if you elect to leave them up after the first holiday season, excluding all greenery) on condition that Britescape is doing the installation, and removal service.

Will you install lights and other decorations that I already own?
-Generally, no. We cannot guarantee products that we have not sourced ourselves, and chosen to stand by. But we are open to conversations concerning a special decoration that you use every year that is part of a larger installation that we are selling to you that meets or exceeds our $850 minimum.

How do I pay?
-Upon completion of your installation, we will email you a bill. Please send your check to:

Britescape
930 N 95th St, Seattle, 98103

You can also access our Customer Portal any time to view your contract, invoice or submit issues.