Service & Warranty
Is there a service policy, and product warranty?
-All of our trim lights, strand lights, Willowbrite™ Globes, and artificial greenery come with a limited 3-year warranty
on condition that Britescape is doing the installation, and removal service. Britescape does not warranty damage
outside of the normal wear and tear of the installed products. The customer assumes the cost and responsibility of
damage caused by wild animals, pets, random acts of nature, and vandalism or breakage due to abuse or neglect.
That said, should anything prove faulty within the first three years, Britescape will replace it for free.
What if I want to leave my lights up?
-If left installed, we guarantee our product and craftsmanship for two Holiday seasons as installed, excluding all
greenery. We will be available 365 days a year for any maintenance or repairs that must take place. Britescape does
not warranty damage outside of the normal wear and tear of the installed products. The customer assumes the cost
and responsibility of damage caused by animals, random acts of nature, and vandalism or breakage due to abuse or
Can I rent?
-We do offer rental pricing, but it is term specific and usually better suited for special events and short-term
applications that are less than 30 days. Contact us for details.
What about a change in the installation or design?
-Please let us know if you want to change some or all of the design as soon as possible. You may add onto a design
the day of installation for the cost of the products if our crew happens to have them on the truck (more than likely).
Otherwise, an additional service fee of $50-$150 will likely apply for an extra trip to your location. You may also scale
down your design as long as it doesn’t fall below the $550 installation minimum.
What if there’s a problem with my installation?
-We will be available 365 days a year for any