Britescape Outdoor Landscape Lighting
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Holiday and Event Lighting FAQ

Holiday and Event Lighting FAQ

FAQ: Britescape Holiday and Event Lighting

Explore our comprehensive FAQ section dedicated to Britescape’s Holiday Lighting services. Here, we address common inquiries to ensure you have all the information you need for a seamless and enchanting holiday illumination experience. From design considerations to installation timelines, discover insights that will guide you in making the most of your holiday season with Britescape. If you do not find the answer you are looking for CLICK HERE to contact us directly.

Do I own the products I pay to have you Install?
-Yes. The initial price you are quoted at the time of your design interaction is for: purchase of the product, installation,
and removal.

Do I need to do anything after the installation?
-No! The installers will have made sure that everything is tested and ready to go according to the agreed upon design.

What about Removal & Storage?
-We will work with your ideal removal timeline. We start January 3rd until we are finished. We will provide storage solutions such as plastic spools for the strand lights and trim flights, custom
storage bags for the artificial greenery (included in the install price) and plastic storage bins for extension cords,
timers, clips, etc.
-You will be required to store them. When we schedule an install date for the following season, just leave the bins and spools out in a secure location, and we will test, and re-install you holiday decorations.

Is it cheaper next season for Re-Installation?
-Yes. The first season you are charged for materials and installation. Year 2 and 3 will have 20% discount of the installation rate.

Does your product come with a warranty? 
-Yes. 3 seasons or 1 total year of use.

How far ahead do I need to schedule an installation?
-Call, or email us anytime to set up a design meeting. We can get you on the calendar as soon as you say, “yes” and will re-verify before arriving.

When do installations begin?
-We begin installations as early September for commercial clients, and October for residential.

Is there an installation minimum?
-Yes, we have minimum installation ticket of $850.

What do need from me on the day of the install?
-Our designer will have gone over this with you. The main thing is a outdoor power source, preferably one with a dedicated 15 amp slot in your breaker box. If you are an existing customer, be sure to leave out your storage bins/bags from last year (or provide access to your storage area). As long as we have what we need, you don’t even need to be home. Other that that, just plug in your timer when you are ready to begin enjoying your holiday lights!

Is there a service policy, and product warranty?
-All of our trim lights, strand lights, and artificial greenery come with a limited 3-year warranty
on condition that Britescape is doing the installation, and removal service. Britescape does not warranty damage
outside of the normal wear and tear of the installed products. The customer assumes the cost and responsibility of
damage caused by wild animals, pets, random acts of nature, and vandalism or breakage due to abuse or neglect.
That said, should anything prove faulty within the first three years, Britescape will replace it for free.

What if I want to leave my lights up?
-If left installed, we guarantee our product and craftsmanship for one year, excluding all
greenery. We will be available 365 days a year for any maintenance or repairs that must take place. Britescape does
not warranty damage outside of the normal wear and tear of the installed products. The customer assumes the cost
and responsibility of damage caused by animals, random acts of nature, and vandalism or breakage due to abuse or
neglect.

Can I rent?
-We do offer rental pricing, but it is term specific and usually better suited for special events and short-term
applications that are less than 30 days. Contact us for details.

What about a change in the installation or design?
-Please let us know if you want to change some or all of the design as soon as possible. You may add onto a design
the day of installation for the cost of the products if our crew happens to have them on the truck (more than likely).
Otherwise, an additional service fee of $50-$150 will likely apply for an extra trip to your location. You may also scale
down your design as long as it doesn’t fall below the $850 installation minimum.

What if there’s a problem with my installation?
-We will be available 365 days a year for any maintenance or repairs that must take place. Call our office at: 206-523-
6964 or email us at holiday@britescape.com

What kinds of products do you offer?
-All of our lights are energy efficient, and long-lasting LED technology. We only use premium commercial grade quality products that allow us to stand by our 3-year warranty (or 2 holiday seasons if you elect to leave them up after the first holiday season, excluding all greenery). We source the vast majority of the products we offer through local distributors, and local vendors.

How durable are these lights?
-We offer only premium commercial grade products to get the best value for our customers, and to save ourselves the headaches involved with replacing them. LED technology is still relatively new and improving every year. Some of these lights have been known to last a decade or more, but it really depends on the weather, and conditions.

Is there a product warranty?
-All of our trim lights, strand lights, and artificial greenery come with a limited 3-year warranty (or one year if you elect to leave them up after the first holiday season, excluding all greenery) on condition that Britescape is doing the installation, and removal service.

Will you install lights and other decorations that I already own?
-Generally, no. We cannot guarantee products that we have not sourced ourselves, and chosen to stand by. But we are open to conversations concerning a special decoration that you use every year that is part of a larger installation that we are selling to you that meets or exceeds our $850 minimum.

How do I pay?
-Upon completion of your installation, we will email you a bill. Please send your check to:

Britescape
930 N 95th St, Seattle, 98103

You can also access our Customer Portal any time to view your contract, invoice or submit issues.

Why Choose Us

Bringing Holiday Magic to Life: Britescape's Seamless Lighting Process

Embark on a hassle-free journey to holiday brilliance with Britescape’s seamless lighting process. To begin, follow the below steps in working with us:

Share Your Vision

Simply share your vision by sending us a few photos of your desired look. Share your address so that we can ensure you are in our serviceable area for Holiday lighting.

Design Quote

Our skilled team will visit to measure your trim and determine the strands of lights needed, providing you with a complimentary quote. Once you approve, we'll add you to our install queue.

Installation

As the installation date approaches, we'll coordinate with you to ensure the timing aligns perfectly.

Innovative Trends and Inspiring Aesthetics

Sparkling Holiday Splendor: Explore Our Lighting Gallery

If you’re seeking inspiration to illuminate your property this holiday season or looking to infuse lights into your upcoming event, our expert staff is poised to assist. Let us collaborate with you to create something truly distinctive and remarkable. From conceptualization to execution, we’re committed to turning your visions into a reality that’s both unique and unforgettable.

Customer Testimonials

Customer Testimonials that Illuminate Our Success

Discover the stories and experiences of those who have transformed their outdoor living spaces with Britescape Holiday Lighting.

Kyle Garton
Kyle Garton
May 30, 2022.
Worked with Robert and his team at Britescape on a new landscape light set up for our house. From design and planning, to installation, to follow-up everything went very smoothly and as planned. Very much appreciated that Robert had a great sense of what would work well for our home and designed a top notch lighting system that is commercial grade and functions perfectly. Great communication and very responsive to any questions we had. I feel confident this system will serve us for many years to come.
Jennifer Daves
Jennifer Daves
April 28, 2022.
It was a pleasure to work with Britescape for our home exterior lighting design and installation. Everything went extremely smoothly, and the staff was very professional. The price overall was a bit high, but the professionalism, high quality products and excellent service made it worthwhile. I worked with Robert to design the plan for our house. He had great ideas and worked with me to adjust as necessary to fit within my budget. The team of 3 that installed the lighting took great care to not disturb our existing landscaping, removed the old lighting and cleaned up everything when they left. Our project was mostly installed in one day, but they had me review what it looked like at night, and then came back the next morning to complete the job and make any adjustments. I would highly recommend them!
Tim Snow
Tim Snow
March 26, 2022.
This is an amazing company. They set me up with holiday lighting that will last for years. Warm white LEDS that replaced my old strings. They install so easily with magnetic clips and compliment the Willowbrites that I got from Britescapes several years ago. Rob, the owner, is the most generous, kind, straight shooting guy. He runs his company and staff with a deep professional work ethic and priority for quality, while developing the staff into quite a loyal family. They are top notch all the way. I would recommend them to anyone. Highest praise!!
Shannon Marie
Shannon Marie
February 12, 2022.
We have made multiple purchases from Brite scape over the years, had excellent customer service and follow up from them, and would like to do more business in the future!
Paul Herbord
Paul Herbord
January 6, 2022.
We hired Britescape to install lighting in our back yard. Robert was very professional throughout the whole process, from our initial meeting all the way through completion. In our initial meeting Robert made perfect recommendations, listened to our thoughts for current needs and plans for future expansion. Robert even suggested irrigation and we are very please we listned to him. I will definitely be recommending Britescape and Robert to all my real estate clients.
Sarah Henry
Sarah Henry
November 17, 2021.
Holiday lighting, landscape gardening & lighting
Sue Erb
Sue Erb
October 21, 2021.
We have Britescapes do our office lighting each year. They do a fantastic job!!! They plan ahead around our schedule and we hardly know they are there. Their staff is very friendly and clean up when they are done. Our office looks bright and classy during the winter seasons. When they come out to remove the lights, they, again, do it without disprution and clean up like they were never there. I guess you could say they are the Elves at work :).
C B
C B
July 3, 2021.
I love the look of our backyard lighting. Joe understood the look and feel that I wanted. We did have some hiccups, however, they were on top of getting it resolved for me.
Ann Bishop
Ann Bishop
July 2, 2021.
Britescape provided resort-quality landscape lighting to our home and transformed our night views. In the evening, the yard is illuminated by spot accents on cedar trees and down lighting to brighten dark areas. Decorative lanterns invite guests up the driveway. Britescape worked with us on a customized design and provided installation that matched the design so that no corrections were required. The principals are professional and provide good customer service.