Holiday Lighting FAQ

Holiday & Event Lighting FAQ

Have questions about our Holiday lighting packages, installation, storage, warranty, removal or payment options? Click through the accordion below for the most frequently asked Holiday lighting questions.

If you do not find the answer you are looking for CLICK HERE to contact us directly.

Installation, Removal, Storage & Re-Installation:

Do I own the products I pay to have you Install?
-Yes. The initial price you are quoted at the time of your design interaction is for: purchase of the product, installation,
and removal.

Do I need to do anything after the installation?
-Yes. The installers will have made sure that everything is tested and ready to go according to the agreed upon
design. Just plug in your timer(s) when you are ready to begin enjoying your holiday lights!

What about Removal & Storage?
-We will work with you on a removal timeline, but we aim to have all installations taken down and packed up by
February 1st. We will provide storage solutions such as plastic spools for the strand lights and trim flights, custom
storage bags for the artificial greenery (included in the install price) and plastic storage bins for extension cords,
timers, clips, etc.
-You will be required to store them. When we schedule an install date for the following season, just leave the bins and spools out in a secure location, and we will test, and re-install you holiday decorations

Is it cheaper next season for Re-Installation?
-Since you have already purchased the products from us, reinstallation is around 25% less than the installation cost
(not including new product that is purchased to expand or freshen up your design). Just be sure to give us a call in
September so we can put you on the calendar!

How far ahead do I need to schedule an installation?
-Call, or email us anytime to set up a design meeting. We can get you on the calendar as soon as you say, “yes” and
will verify the install date with you a few days in advance.

Is there an early bird discount?
-Yes! For first time customers: Allow us to install your holiday lighting design before Oct. 31st and save 5%!

When do installations begin?
-We begin installations as early September for commercial clients, and October for residential.

Is there an installation minimum?
-Yes, we have minimum installation ticket of $550.

What do need from me on the day of the install?
-Our designer will have gone over this with you. The main thing is a outdoor power source, preferably one with a
dedicated 15 amp slot in your breaker box. If you are an existing customer, be sure to leave out your storage
bins/bags from last year (or provide access to your storage area). As long as we have what we need, you don’t even
need to be home. Other that that, just plug in your timer when you are ready to begin enjoying your holiday lights!

Service & Warranty:

Is there a service policy, and product warranty?
-All of our trim lights, strand lights, Willowbrite™ Globes, and artificial greenery come with a limited 3-year warranty
on condition that Britescape is doing the installation, and removal service. Britescape does not warranty damage
outside of the normal wear and tear of the installed products. The customer assumes the cost and responsibility of
damage caused by wild animals, pets, random acts of nature, and vandalism or breakage due to abuse or neglect.
That said, should anything prove faulty within the first three years, Britescape will replace it for free.

What if I want to leave my lights up?
-If left installed, we guarantee our product and craftsmanship for two Holiday seasons as installed, excluding all
greenery. We will be available 365 days a year for any maintenance or repairs that must take place. Britescape does
not warranty damage outside of the normal wear and tear of the installed products. The customer assumes the cost
and responsibility of damage caused by animals, random acts of nature, and vandalism or breakage due to abuse or
neglect.

Can I rent?
-We do offer rental pricing, but it is term specific and usually better suited for special events and short-term
applications that are less than 30 days. Contact us for details.

What about a change in the installation or design?
-Please let us know if you want to change some or all of the design as soon as possible. You may add onto a design
the day of installation for the cost of the products if our crew happens to have them on the truck (more than likely).
Otherwise, an additional service fee of $50-$150 will likely apply for an extra trip to your location. You may also scale
down your design as long as it doesn’t fall below the $550 installation minimum.

What if there’s a problem with my installation?
-We will be available 365 days a year for any maintenance or repairs that must take place. Call our office at: 206-523-
6964 or email us at holiday@britescape.com

Products:

What kinds of products do you offer?
-All of our lights are energy efficient, and long-lasting LED technology. We only use premium commercial grade
quality products that allow us to stand by our 3-year warranty (or 2 holiday seasons if you elect to leave them up after
the first holiday season, excluding all greenery). We source the vast majority of the products we offer through local
distributors, and local vendors.

How durable are these lights?
-We offer only premium commercial grade products to get the best value for our customers, and to save ourselves
the headaches involved with replacing them. LED technology is still relatively new and improving every year. Some of
these lights have been known to last a decade or more, but it really depends on the weather, and conditions.

Is there a product warranty?
-All of our trim lights, strand lights, Willowbrite™ Globes, and artificial greenery come with a limited 3-year warranty
(or 2 holiday seasons if you elect to leave them up after the first holiday season, excluding all greenery) on condition
that Britescape is doing the installation, and removal service.

Will you install lights and other decorations that I already own?
-Generally, no. We cannot guarantee products that we have not sourced ourselves, and chosen to stand by. But we
are open to conversations concerning a special decoration that you use every year that is part of a larger installation
that we are selling to you that meets or exceeds our $550 minimum.

Billing:

How do I pay?
-Upon completion of your installation, we will email you a bill. Please send your check to:

Britescape
10727 23rd Ave
NE Seattle, WA 98125

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